Privacy Policy
Last updated: January 1, 2025
Contents
At Growque, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B marketplace platform.
1. Information We Collect
We collect information you provide directly and automatically through your use of the Platform:
- Account data: Name, email, phone, company, billing address
- Transaction data: Quotation history, invoice records, payment information
- Usage data: Pages viewed, features used, time spent, device/browser info
- Communications: Messages sent through contact forms, support requests
- Verification data: Business registration documents for B2B verification
2. How We Use Your Data
We use your information to:
- Provide, operate, and improve our B2B marketplace services
- Process quotations, invoices, and transactions
- Send transactional emails and account notifications
- Respond to customer support requests
- Analyze Platform usage to improve user experience
- Comply with legal obligations
We do not sell your personal information to third parties. We may use aggregated, anonymized data for business analytics.
3. Data Sharing & Disclosure
We may share your information with:
- Service providers: Payment processors, email services, cloud infrastructure
- Business partners: With your consent, for fulfillment purposes
- Legal requirements: When required by law, court order, or government request
- Business transfer: In connection with merger, acquisition, or asset sale
4. Data Security
We implement industry-standard security measures to protect your data, including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Multi-factor authentication for admin access
No system is 100% secure. In the event of a data breach, we will notify affected users within 72 hours as required by law.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: Required for authentication and core Platform functionality
- Analytics cookies: Help us understand how users interact with the Platform
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at our contact page. We will respond within 30 days.
7. Children's Privacy
Our Platform is intended for business users and is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we discover such information has been collected, we will promptly delete it.
8. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on the Platform. Your continued use after notification constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related questions or to exercise your rights, contact our Privacy Officer:
Email: privacy@growque.com
Response time: Within 30 days
Mailing address: Privacy Officer, 123 Business Park, Dubai, UAE